Return & Refund Policy

At Trehouse, we value customer satisfaction and transparency. Therefore, we aim to provide high-quality products alongside a smooth and reliable shopping experience. Please review this Return & Refund Policy carefully before placing an order, as it explains how we handle returns, refunds, and order-related issues.

Eligibility for Returns

Because our products are consumable and regulated, all sales become final once we ship an order. For health, safety, and compliance reasons, we do not accept returns or exchanges on consumable items. This includes, but is not limited to, chocolates, gummies, vape products, syrups, cartridges, and pre-rolls.

However, we will review return or refund requests if one of the following situations occurs:

  • You receive the wrong item
  • Your order arrives damaged or defective
  • An item is missing from your package

Reporting an Issue

If you experience an issue with your order, please contact us within 48 hours of delivery. To ensure a quick resolution, include the following information when you reach out:

  • Your order number
  • Clear photos or videos of the item(s)
  • A brief explanation of the issue

If you submit a request after this timeframe, we may not be able to review it.

Refunds and Replacements

Once we review and approve your claim, we will offer an appropriate resolution. Depending on the situation, this may include:

  • A replacement item shipped at no additional cost
  • Store credit for a future purchase
  • A refund issued to your original payment method

We typically process approved refunds within 3–7 business days. However, processing times may vary depending on your payment provider.

Non-Refundable Situations

Although we strive to assist whenever possible, we cannot issue refunds or replacements in the following cases:

  • The customer provides an incorrect or incomplete shipping address
  • Delivery attempts fail because the recipient is unavailable
  • Shipping delays occur due to carriers or external factors beyond our control
  • The carrier marks the order as delivered
  • The customer changes their mind after completing the purchase

Order Cancellations

You may request an order cancellation only before processing or shipment begins. Once we process or ship an order, cancellations are no longer possible.

Discreet Packaging & Shipping Assurance

We package all orders discreetly and handle them with care. Nevertheless, if your package shows visible damage upon arrival, please document it immediately and contact us within the required timeframe so we can assist you promptly.

Contact Us

If you have questions about this policy or need help with an order, please contact our support team using the information provided on our website. We review all inquiries carefully and work toward fair and timely resolutions.

By placing an order with Trehouse, you confirm that you have read, understood, and agreed to this Return & Refund Policy.